These SenhoRita Tours Terms & Conditions cover the reserving of and payment for accommodation, surfing lessons and yoga lessons booked through our website.
On receipt of your booking requests our reservation staff will check the availability of your particular choices and preferences with the guesthouse/hotel/hostel/surfcamp/surf school and reconfirm the rates for the requested period and selections.
Normally within 24 hours we will send you an e-mail confirming the availability of your particular choices and preferences, confirmation of the costs and details of our reservation and pre-payment conditions.
If your particular choices and preferences cannot be fully met we will suggest suitable alternatives within the guesthouse/hotel/hostel/surfcamp/surf school.
If the guesthouse/hotel/hostel/surfcamp/surf school is fully booked we will suggest similar guesthouse/hotel/ hostel/surfcamp/surf school of a similar standard and location.
At this point we will ask you to reply and confirm or cancel your reservation.
There will be no incurred costs for cancellations or changes at this stage.
However please be advised that until we receive your reservation payment we keep the right to change rates without prior notice, especially during the peak holiday season.
Our reservations are on a PREPAID BASIS. This means that full pre-payment must be made to us before we can fully confirm your holiday choices and preferences.
Once you have confirmed your holiday choices and preferences SenhoRita Tours will e-mail you an invoice for either:
- Individuals and groups of less than 10 people
– A prepayment of 25% of the total cost of the booking if it is more than 6 weeks away
– The full cost of the booking if it is less than 6 weeks away
- Group bookings of more than 10 people
– A prepayment of 50% of the total cost of the booking if it is more than 12 weeks away
– The full cost of the booking if it is less than 12 weeks away
Once the payment is made we will confirm your reservations.
Payments are due within 7 days of the invoice issue date.
Payments to be made by a bank transfer to SenhoRita Tours bank account.
Details of how to do this will be included on the invoice.
If a prepayment has been made we will invoice you for the balance of the total booking cost 6 weeks before the commencement of the booking if you are a group of less than 10 people or 12 weeks before the commencement of the booking if you are a group of more than 10 people.
Once the full payment is made, we will e-mail our “Confirmation Voucher” of which one copy will stay with us, one copy will be sent to the guesthouse/hotel/hostel/surfcamp/surf school and one copy will be sent to you to be printed out by yourself and used for check-in.
If for some reason we do not receive the payment by the due date, we regret we may have to cancel your reservation.
You may cancel your booking at any time, but you must notify SenhoRita Tours in writing by letter or email.
The following cancellation charges will apply:
- For individuals and groups of less than 10 people:
– 42 days (6 weeks) or more prior to date of arrival 25% of the total cost of the booking (25% of prepayment will not be refunded);
– 28 days to 41 days prior to date of arrival 50% of the total cost of the booking (50% of prepayment will not be refunded);
– 14 days to 27 days prior to date of arrival 75% of the total cost of the booking (75% of prepayment will not be refunded);
– 13 days or less prior to date of arrival 100% of the total cost of the booking (No refunds will be given for cancellations within 13 days of arrival or if you do not turn up for the booking).
- For groups of more than 10 people:
– 42 days (6 weeks) or more prior to date of arrival 50% of the total cost of the booking (50% of prepayment will not be refunded);
– 28 days to 41 days prior to date of arrival 65% of the total cost of the booking (65% of prepayment will not be refunded);
– 14 days to 27 days prior to date of arrival 80% of the total cost of the booking (80% of prepayment will not be refunded);
– 13 days or less prior date of arrival 100% of the total cost of the booking (No refunds will be given for cancellations within 13 days of arrival or if you do not turn up for the booking).
If the reason for cancellation is covered under the terms of your travel insurance policy, you may be able to reclaim these charges.
Cancellation of surf and/or yoga lessons by SenhoRita Tours
In case of bad weather, dangerous ocean conditions, political unrest, strike or other circumstances beyond our control SenhoRita Tours reserves the right to cancel surf or yoga lessons. In this case, clients are entitled to a refund of the amount paid. Further claims for compensation are excluded.
Extension of Stay
If after arrival you would like to extend your stay, you should contact SenhoRita Tours via tel. (+351) 910 833 067 or (+44) 758 7723 272 or e-mail: email@example.com.
SenhoRita Tours reserves the right to adjust its prices in respect of price changes beyond its control such as changes in VAT, currency exchange rates and to dues, taxes or fees chargeable for services booked.
The cost of any additional services requested after your original booking has been completed should be paid for at the time of booking.
The equipment is provided free of charge. Should the participant lose or negligently damage any equipment he/she will be responsible for replacing it or paying its current value.
If weather conditions are unsuitable for surf practicing the planned surf lesson may have some changes. The organiser reserves the right to offer a suitable alternative program or reschedule the lesson to another suitable time.
SenhoRita Tours’ Partners provide individual sports insurance for all participants during the surf course.
Additionally we strongly advise you to take out your own insurance covering all the risks of your trip.
We reserve the right to terminate without further notice the booking for you or any member of your party, whose behaviour or conduct is likely, in our opinion or that of our Partners, to cause distress, damage, danger or annoyance to fellow guests, our staff, any third party or property.
Upon such termination our responsibility to you and your booking ceases and we shall not be liable for any costs incurred by you or any member of your party.
We’re sorry that you have not enjoyed everything about your holiday, and hope that we can help to resolve this. If you have a problem during your holiday, you must inform your local contact or service provider. If your complaint is not resolved locally, please contact SenhoRita Tours via tel. (+351) 910 833 067 or (+44) 758 7723 272 or e-mail: firstname.lastname@example.org immediately. We will try our best to resolve the problem while you are there.
If you remain dissatisfied please put your complaint in writing within 28 days and send to our office.
Except where otherwise expressly stated in these booking conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by you, someone in your party or any third party unconnected to with SenhoRita Tours or any of our Partners that we could not have predicted or avoided. We also cannot be liable for any event or circumstance which we or our Partners could not have predicted or avoided after taking reasonable care.
At SenhoRita Tours, we respect your privacy and take protecting it seriously.
We only collect information like your name, email address, birthday, mailing address/country, phone number, and billing information so we can provide the services described on this website.
We do not sell or share your information with anyone other than as part of the booking process. We however would like to reserve the right to send you our newsletters unless you specifically ask us not to.
All agreements will be made in England and be governed by English law and be subject to the exclusive jurisdiction of the English Courts.
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